Returns and Exchanges
Do you have a policy for returns?
Yes we do. We highly suggest you to take a minute to read our return policy. We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be written out on product pages and/or at checkout. To be eligible for a return:
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Item(s) have to be initiated for return and placed in the mail within 30 days of the delivery/receiving of order.
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Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty or defective.
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Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
How long do I have to return products I purchased from you?
We offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return your items to us for a full refund, provided they are returned within 30 days.
Please note: Not all items are eligible for return. Any exclusions will be written on the product pages and/or at checkout. All items must be returned in new condition, with the swing tag and bow to be eligible for a return.
Can I exchange my order for a different product?
You can certainly return your items to us for an exchange to a new pattern, color, or different size. This still needs to be done within the first 30 days.
*Please note:all items must be returned in new condition, with the swing tag and bow to be eligible for a return.
Can I get a full refund if I return my purchased items?
Yes, you will certainly get a full refund if you return your purchased items in their original condition.
Do I have to pay for returns?
As we operate with a very low profit margin in order to bring the best quality items to our customers, we're unfortunately not able to cover the return shipping cost. Only with the rare exceptions that items turn out to be faulty or defective.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get your items in and out of our centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been confirmed. As soon as we have this information, we can begin action towards your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until the package gets back to our warehouse before moving forward.
How long does it take for my refund to be processed?
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we recommend contacting your bank or merchant directly.
