Thank you for shopping at Social.Shop!
If you are not completely satisfied with your purchase, you can contact us at [email protected] We will try our best to accommodate your request.
- All purchases (except final sale/clearance items, swimwear, underwear, cosmetic,panties and accessories) can be returned within 30 days of receipt of your last package.
Note: Swimwear can only be returned if it is defective/damaged or delivered incorrectly. After submitting a return request online, you must email us a picture showing the problem/defect.
- All items must be unworn and in original condition with original packaging and all labels. Any garments that appear to have been worn, washed or altered are not eligible for a refund. Original shipping charges, if any, are non-refundable.
- Returns for International Orders: International customers are responsible for shipping costs, any duties and taxes. We cannot refund any taxes or duties collected by the Customs Border Office.
- The buyer is responsible for the return or return shipping cost.
- Items that do not meet these criteria will not be considered for return.
To initiate a return, you can contact us at [email protected] If your return is accepted, we will send you return shipping information and instructions on how to send the package. Items sent back to us without prior request for return will not be accepted.
Items that can be returned or exchanged
1. Damaged or received the wrong item
Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, and we will re-issue the correct product or return it unconditionally payment
2. Items that do not fit the size or are not satisfied with the quality
Each of our products has a detailed size description, and all products are produced according to strict standards. The detailed description of each product clearly describes the fabric composition and material of the product. If you do not pay attention to checking the size to place an order, buy a product that is too small or too large, or feel that the quality is not satisfactory, we will not allow unconditional refunds; when the purchase amount is less than 59 US dollars, you can choose to replace it with a suitable one size or return our products, provided that you need to pay the shipping cost for the new order; when your purchase amount is more than $59, we will only return or exchange some unsuitable products. If you insist on returning the entire product, we will deduct the shipping cost before the product is shipped to you when refunding.
1. Certain types of merchandise cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special order or personalized products), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
2. Unfortunately, we do not accept returns for specials or gift cards.
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the chargeback.
Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly to avoid any damage during shipping.
Since the package remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about a return. We are not responsible for any items returned to us in error.
Please note that SocialShop is not responsible for any failed delivery attempts due to the negligent actions of the customer. Negligence includes, but is not limited to, refusal to ship confirmation and incorrect consignee information (such as order address, contact number or consignee name). In this case, we cannot request a refund for you. If you find that your order information is incorrect, please contact us at [email protected] as soon as possible with your order number and correct information.