Shipping policy

SHIPPING DELAYS DUE to COVID19
We are currently experiencing shipping delays due to COVID-19, but we’re working hard to get your orders to you. Please expect 1 - 5 business days for processing. Shipments are not picked up by carriers on Saturdays, Sundays, & National Holidays. Expect transit updates Monday-Friday.

Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.

Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, Socialshop is no longer liable for your order. Certain exceptions applied*

*Exceptions:

1. Your package is sent back to shipper for failure of delivery because of:

Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact support@social.shop Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact support@social.shop.

Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.

Socialshop is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Socialshop is not responsible for delays related to the courier itself (such as customs clearance).

Why Pre-order?

Want to look chic while saving the planet? Help reduce unnecessary waste by pre-ordering the latest looks! With no extra cost, you'll receive your orders ASAP and guilt free!

*If you choose to pre-order, we won’t be able to cancel your items since they’ll be reserved. Due to uncontrollable factors (such as shipping or customs), we can’t guarantee the ship-out date. Your items will be shipped as soon they become available. If for any reason items are unable to be dispatched, you will receive an email with refund details.

Please note that your order will be shipped as soon as the pre-order item is in stock.

Shipment processing time

When will my order ship?

Orders can take up to 1-5 business days to be processed and shipped.

The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.

Please Note:

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by Socialshop. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Socialshop to import the goods on his behalf. Further, the consignee/buyer agrees that Socialshop may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).

• Customers shall be responsible for Duty and Tax.
• Customers shall be responsible for customs clearance.
• Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.

*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Thank you for shopping at Social.Shop!
If you are not completely satisfied with your purchase, you can contact us at support@social.shop. We will try our best to accommodate your request.

Return Policy
- All purchases (except final sale/clearance items/flash sale items, swimwear, underwear, bras,cosmetic,panties and accessories) can be returned within 30 days of receipt of your last package.

Note: Swimwear can only be returned if it is defective/damaged or delivered incorrectly. After submitting a return request online, you must email us a picture showing the problem/defect.

- All items must be unworn and in original condition with original packaging and all labels. Any garments that appear to have been worn, washed or altered are not eligible for a refund. Original shipping charges, if any, are non-refundable.
- Returns for International Orders: International customers are responsible for shipping costs, any duties and taxes. We cannot refund any taxes or duties collected by the Customs Border Office.
- The buyer is responsible for the return or return shipping cost.
- Items that do not meet these criteria will not be considered for return.

To initiate a return, you can contact us at support@social.shop. If your return is accepted, we will send you return shipping information and instructions on how to send the package. Items sent back to us without prior request for return will not be accepted.

Items that can be returned or exchanged

1. Damaged or received the wrong item
Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, and we will re-issue the correct product or return it unconditionally payment

2. Items that do not fit the size or are not satisfied with the quality
Each of our products has a detailed size description, and all products are produced according to strict standards. The detailed description of each product clearly describes the fabric composition and material of the product. If you do not pay attention to checking the size to place an order, buy a product that is too small or too large, or feel that the quality is not satisfactory, we will not allow unconditional refunds; when the purchase amount is less than 59 US dollars, you can choose to replace it with a suitable one size or return our products, provided that you need to pay the shipping cost for the new order; when your purchase amount is more than $59, we will only return or exchange some unsuitable products. If you insist on returning the entire product, we will deduct the shipping cost before the product is shipped to you when refunding.

Exception/non-returnable items

1. Certain types of merchandise cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special order or personalized products), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

2. Unfortunately, we do not accept returns for specials or gift cards.

Refund Time
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the chargeback.

Responsibility
Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly to avoid any damage during shipping.

Since the package remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about a return. We are not responsible for any items returned to us in error.

Please note that SocialShop is not responsible for any failed delivery attempts due to the negligent actions of the customer. Negligence includes, but is not limited to, refusal to ship confirmation and incorrect consignee information (such as order address, contact number or consignee name). In this case, we cannot request a refund for you. If you find that your order information is incorrect, please contact us at support@social.shop as soon as possible with your order number and correct information.