I have an issue with my order, what can I do about it?
Is something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to let us know about the issue. To help resolve things quickly, we suggest you include photos so we can help identify what's going on.
I need to cancel or change my order!
These things happen! Please email [email protected] immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment center, then you will need to go through our returns process.
We do our best to change your orders quickly, and occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of an order after it is placed, so please select your items carefully.
How do I contact you?
If you have anything questions that you'd like to get in touch with us about – emailing us is the way to go! Our email contact is "[email protected]". This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from customers worldwide, so we can sometimes have some slight delays in response time (due to timezones). We’re only human, so please be patient and know we are working as quickly as possible to get back to you within 48 hours. We promise we won’t leave you on "read"!
How do I provide feedback?
We always strive to be the best, so we love hearing your thoughts. We also love hearing your beautiful stories. Should you have any feedback for us, please feel free to email us at "[email protected]".
Where are you located?
Our headquarters are located in California, USA, and we have warehouses located in China and Canada too.
Do you want stacks of awesome offers and discounts sent straight to your inbox? You can sign up to our mailing list by emailing us at [email protected] and ask to sign up!
If your inbox hitting 1k and you need to clean things up from all those businesses you’ve signed up for. You can unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the "unsubscribe me" link - (we’ll miss you though!).